Pivot Confidentiality


Confidentiality means everything to Pivot Employee Assistance Services. Maintaining the confidentiality of program participants is not only a cornerstone of professional ethics, it is mandated by federal and state regulation.

Except in very specific circumstances*, information given during an EAP session remains confidential—just between the employee and the counselor--unless and until the employee gives written authorization to release that information.

*Exceptions to Complete Confidentiality:

There are several very specific exceptions to the general principle of confidentiality. The following situations may warrant release of information without consent of participants:

  1. Threat to Self or Others
  2. Court Subpoena
    Information may be released pursuant to a court order in response to a subpoena in a legal proceeding. Certain communications may be revealed in the course of a judicial proceeding.
  3. Abused or Neglected Child
    If the Pivot counselor sees an abused or neglected child in the course of interacting with an employee, the law requires that this be reported to a County social services or law enforcement agency. If EAP has other reasonable cause to suspect child abuse or neglect in the course of interacting with an employee, this may also be reported.
  4. Written Permission
    Information may be released if the employee gives written permission by signing an "Authorization to Release Information" form.
  5. Medical Emergency
    Necessary and relevant information may be released to medical personnel if it is needed in a medical emergency.
Pivot EAP
Watertown Hours

Monday 8am - 8pm
Tuesday - Friday 8am - 5pm

Ogdensburg Hours

Monday - Friday 8am - 4pm

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Disclaimer: The contents of this site are for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read. If you think you may have a medical emergency, call your doctor or 911 immediately. Pivot Employee Assistance Services does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Site.

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