Confidentiality means everything to Pivot Employee Assistance Services. Maintaining the confidentiality of program participants is not only a cornerstone of professional ethics, it is mandated by federal and state regulation.
Except in very specific circumstances*, information given during an EAP session remains confidential—just between the employee and the counselor--unless and until the employee gives written authorization to release that information.
*Exceptions to Complete Confidentiality:
There are several very specific exceptions to the general principle of confidentiality. The following situations may warrant release of information without consent of participants: