Customer Satisfaction

Pivot Employee Assistance Services is designated as a benefit for employees and their eligible family members. The Pivot team cares about the quality of the service it provides and appreciates feedback from program participants. Employees or family members who have received Pivot services are encouraged to fill out a program evaluation.

What do clients say about their Pivot experience?


Report they were treated with courtesy and respect.



State their appointment was scheduled in a timely manner.


Believe their confidentiality was maintained.


Feel satisfied with the assistance they received from the program.


Are confident their counselors provided them with helpful strategies for dealing with their problems.


Would recommend Pivot to others.

Current Clients

If you are one of our current clients and want to provide your feedback, please log in to the member area and complete the Client Survey. We would love to get your feedback!

All surveys are completed confidentially. 

Pivot EAP
Watertown Hours

Monday 8am - 8pm
Tuesday - Friday 8am - 5pm

Ogdensburg Hours

Monday - Friday 8am - 4pm

Contact Pivot Employee Assistance Services

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Disclaimer: The contents of this site are for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read. If you think you may have a medical emergency, call your doctor or 911 immediately. Pivot Employee Assistance Services does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Site.

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